Questions?

I'm here to answer them

Do you have any questions or comments? Feel free to send me a message anytime and I will get back to you within 48 hours with a response. I’ve answered a few frequently asked questions below in case it’s helpful.

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FAQ

Where are you located?

Wanderlust Scarves is based in Ottawa Canada.

How do you ship and how long will it take for my scarf to arrive?

Wanderlust Scarves offers in-Canada shipping only and uses Canada Post expedited shipping. Urban Centres Local 1-2 Business Days Regional 1-3 Business Days National 2-7 Business Days Non-Major Urban Centres Local 1-2 Business Days Regional 1-4 Business Days National 2-11 Business Days Northern and Remote Areas 6-13 Business Days

What if I want to return my scarf?

We want you to be happy with your scarf. Before mailing anything back please email: heidi@wanderlustscarves.com Please include “Return” in the subject line. We will proceed from there.

How do I care for my new scarf?

I recommend hand washing for all scarves. Use cool water, with a gentle soap. Gently massage the scarf in the water, draining and rinsing carefully with cool water. Again, gently squeeze the water out and lay flat on a clean towel. Roll carefully to blot excess water. Hang to dry. I suggest taking particular care when washing your silk and bamboo scarves as they can easily snag on a fingernail or rough edge on a sink. I also feel that it is wise to test a small area of the scarf in the cool soapy water, if you are nervous about colour changes. Any scarf that I have washed has been fine with the Woolite liquid soap that I used.

I want some tips about wearing my scarf. Where can I find some?

Follow my Instagram @imthescarflady and my Facebook page Wanderlust Scarves. I have tips on there and will be continually adding new ones!  

Featured Scarf of the Month

If you love scarves you will want to receive my newsletter each month. Sign up here for Wanderlust Scarves newsletter and be sure and receive your monthly discount code for the Featured Scarf of the Month. I look forward to getting to know you and sharing a bit of my journey.

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